Spot real AI use cases - You will learn where AI truly improves customer service and where it may introduce risk. This will help you choose solutions that boost speed, quality, and consistency in customer interactions.
Design better service workflows - You will learn how to combine human work and AI tools in one service process. This will help you shorten response times, organize escalations, and reduce repetitive customer requests.
Use chatbots more effectively - You will understand how chatbots and virtual assistants work and how to design their communication. This will help you build solutions that answer accurately and keep customers engaged.
Personalize customer contact - You will explore AI-driven personalization techniques that help you prepare more relevant offers, messages, and contact scenarios. This leads to stronger customer engagement and better results.
Connect AI with CRM - You will see how to integrate AI with CRM systems to analyze contact history faster, anticipate customer needs, and support sales and service teams in their daily customer-facing work.
Read customer feedback better - You will learn how to analyze customer feedback in a structured way. This will help you identify recurring issues, prioritize improvements, and spot signals that affect customer satisfaction.
Reduce legal and ethical risks - You will understand how to use AI in line with ethics and data protection rules. This will help you protect customer privacy, stay compliant, and build greater trust in your organization.
Start working with Chat GPT - You will practice your first steps with Chat GPT in customer service and sales negotiations. You will learn to write useful prompts, assess responses, and support everyday communication.
Customer service basics - You should understand the basic stages of customer service, such as handling requests, answering questions, and resolving simple issues during customer interactions.
Confidence with computers - You should be comfortable using a computer, a web browser, and online forms so you can work smoothly with the example tools and exercises covered in the training.
Basic data awareness - You should understand what customer data, contact history, and user feedback are, so you can follow examples of personalization and the use of AI and CRM more easily.
Openness to new tools - You should be ready to test new digital solutions and reflect on how they work, because the training includes practical use of chatbots, CRM systems, and Chat GPT.
