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Leaders Communication Course – effective dialogue and team engagement building

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Training process

Training needs analysis

If you have specific requirements regarding the training programme, we will carry out a training needs analysis for you. This will guide us on which aspects of the programme should receive greater emphasis, so that the training programme meets your specific needs.

What will you gain?

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Intentional communication style - You will identify your communication style and learn how to adjust your message to the situation and your team’s needs, so you can create clarity, cooperation, and stronger leadership impact.

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Stronger team listening - You will practice active listening and paraphrasing, helping you catch intentions, concerns, and needs more accurately while reducing misunderstandings in everyday team interactions.

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Effective feedback - You will learn how to run development-focused conversations and give constructive feedback using proven models, so you can build accountability without triggering resistance or defensiveness.

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Higher team engagement - You will discover how to talk about goals, recognize effort, and use motivating language to strengthen purpose at work and spark more initiative, ownership, and energy in your team.

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Calm difficult conversations - You will learn how to respond to emotions, resistance, and tension, so you can handle difficult conversations with more calm, clarity, and a better chance of reaching agreement and change.

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Fewer team conflicts - You will learn to spot early sources of conflict and apply de-escalation and mediation techniques, helping you stop issues before they damage performance, trust, and the team climate.

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Stronger nonverbal message - You will see how tone of voice, posture, and facial expression shape how people read your leadership, making your communication more consistent, credible, and motivating for employees.

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Clear change communication - You will prepare to communicate change and crisis situations in a transparent and consistent way, reducing rumors, reinforcing trust, and helping your team stay focused and stable.

Training programme

1. The role of communication in leadership

  • the importance of communication in a leader's work,
  • communication styles and their impact on the team,
  • authenticity and consistency in leadership communication.

2. Interpersonal communication in the team

  • active listening and paraphrase,
  • building trust and openness,
  • empathy and emotional intelligence in professional relationships.

3. Difficult conversations and providing feedback

  • constructive criticism and developmental feedback,
  • how to respond to employees' emotions and resistance,
  • the FUKO / SBI / GROW model in practice.

4. Motivating communication of the leader

  • how to inspire the team to take action,
  • the language of motivation and recognition,
  • the role of non-verbal communication.

5. Managing conflict and emotions in the team

  • early identification of sources of conflict,
  • mediation and de-escalation techniques,
  • neutral and supportive forms of communication.

6. Communication in change and crisis situations

  • how to inform the team about changes,
  • transparency and consistency in the message.

What are the prerequisites for participating in the training?

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Teamwork experience - You should have experience working with a team, ideally as a leader, coordinator, or someone influencing others, so you can easily connect the training content with real practice.

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Communication basics - You should be comfortable taking part in workplace conversations and know the basics of professional communication, so you can focus on developing leadership skills.

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Openness to reflection - You should be ready to examine your own communication style, accept feedback, and work on changing habits, because the training is strongly focused on practical exercises.

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Understanding of work realities - You should know typical team situations such as assigning tasks, talking with employees, or handling tension in relationships, so you can apply the tools immediately.