A structured negotiation process - You will learn how to run negotiations step by step, so you can plan each conversation better, spot turning points earlier and avoid rushed decisions when pressure increases.
Stronger preparation - You will learn how to assess both sides’ interests, define goals, BATNA and concession limits, so you enter negotiations with a clear plan and greater confidence.
Control over emotions and influence - You will understand persuasion mechanisms, common cognitive biases and ways to manage emotions, helping you stay calm and read the other side’s intentions more accurately.
Sharper communication - You will practise active listening, questioning, paraphrasing and clarifying, so you can gather better information, reduce misunderstandings and build agreement with less friction.
Effective concession techniques - You will learn how to open talks, negotiate price, terms and deadlines, and close agreements, helping you achieve stronger outcomes without damaging the relationship.
Handling pressure and manipulation - You will learn how to spot manipulation, set boundaries and respond assertively, so you can break deadlocks more effectively and protect your interests in difficult situations.
Confidence in online negotiations - You will understand the differences between in-person and remote negotiations, including etiquette and tools, so you can lead effective conversations even through a screen.
Practice with realistic scenarios - Through simulations, you will test strategies and responses in practice, making it easier to apply new skills in everyday talks with clients, partners and colleagues.
Basic communication skills - You should be comfortable holding professional conversations, expressing your thoughts clearly and listening actively to benefit fully from the exercises and simulations.
Business conversation experience - It is helpful if you have taken part in discussions with clients, suppliers or coworkers, as the training is built around realistic negotiation situations.
Ability to analyse situations - You should be able to assess your goals, interests and limits in a simple work situation so you can effectively develop a negotiation strategy and options.
Openness to practice - You should be ready to take part in role plays, give feedback and receive feedback, because hands-on practice is an important part of this training.
