1. Representatives of generations
Generational differences affect communication, expectations, and reactions to management practices. This section outlines the key characteristics of Generation Y and Generation Z, creating a reference point for later topics related to motivation, delegation, and leadership style.
- Generation Y,
- Generation Z.
2. How to build a manager's authority towards generations Y and Z
Authority with generations Y and Z is built through the manager’s everyday conduct rather than formal position alone. The section addresses how credibility, consistency, and role clarity influence acceptance of leadership among younger employees with different workplace expectations.
3. Methods of managing a young team
Management methods shape how a young team is guided on a daily basis. This part defines the manager’s role, examines the manager–employee relationship, and places it in the context of the Pareto principle and Blanchard’s situational management approach.
- the role of the manager in the team,
- manager – employee relationship,
- the Pareto principle in management,
- situational management according to K. Blanchard.
4. Delegating tasks for representatives of generations Y and Z
Delegating work to representatives of generations Y and Z requires clarity in both structure and expectations. The section covers the use of resources, division of roles, precise task formulation, and selected delegation models and techniques suited to younger team members.
- use of resources,
- division of roles,
- formulating tasks,
- models / delegation techniques.
5. Monitoring and analysis of tasks
Task supervision is more useful when it combines performance review with diagnosis of barriers. Participants analyze employee potential, identify obstacles that slow execution, compare assessment methods, and consider where automation can improve the monitoring process.
- employee potential,
- obstacles on the way to completing tasks,
- methods of assessment,
- process automation.
6. Motivation of a young team
Different motivation models lead managers to different assumptions about employees and cooperation. The section compares the traditional model, the cooperation relations model, and the human resources model, then links them to practical principles of motivating young employees effectively.
- traditional model,
- cooperation relations model,
- human resources model,
- effective employee motivation.
7. Communication in the team and constructive feedback
Effective teamwork relies on messages that are both clear and adjusted to the audience. The material connects relationship building with practical communication habits, including precise formulation of messages and constructive feedback that supports cooperation instead of tension.
- building relationships,
- adapting the message to the audience,
- clear formulation of messages.
8. Determining the group's main goal
Setting a shared direction is one of the manager’s first responsibilities. This section deals with defining the team’s main goal, translating it into clear priorities, and communicating them in a way that secures understanding and active commitment from team members.
- determining the team's direction,
- clearly communicating priorities,
- engaging the team.
9. Remote team management
Digital oversight of remote work depends on choosing the right monitoring and assessment support. Participants review tools for automating evaluation, methods for tracking assigned tasks, and software that makes progress visible without losing control over execution quality.
- tools useful in the process of automating assessment,
- ways of monitoring assigned tasks,
- programs enabling remote tracking of progress.
10. Remote team management
In a remote work setting, SWOT analysis supports more deliberate management decisions. The section shows how to identify strengths, weaknesses, opportunities, and risks in distributed team operations, providing a structured basis for improving collaboration and oversight.
11. Analysis of one's own style of action
Building managerial authority starts with examining one’s own way of acting. This part links self-analysis with defining a clear vision of the manager’s role, so leadership behavior is aligned with responsibility, credibility, and daily cooperation with younger employees.
- how to build authority?
- building a vision of the manager's role.
12. Conducting conversations with employees
A motivating conversation style helps managers influence engagement without relying on pressure. Participants work with the FUO feedback technique and learn how to structure employee discussions so that expectations, observations, and the impact of behavior are communicated clearly.
- motivating conversation style,
- feedback using the (FUO) technique.
13. Managerial decisions
Handling difficult employee situations requires sound judgment and consistency. The section focuses on conducting challenging conversations, addressing recurring errors without escalation, and choosing effective ways to respond when cooperation with a difficult employee becomes problematic.
- difficult conversations with employees,
- correcting recurring errors,
- ways of dealing with a difficult employee.